Privacy

READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR WEBSITE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.  

This Privacy Policy discloses the privacy practices for the EPlanet Travel website [collectively, the “Website” located at www.eplanettravel.com]. EPlanet Travel, a GOOBLEDYGOOK Corporation, the provider of the Website [referred to as “us” or “we”], is committed to protecting your privacy online. Read the following to learn what information we collect from you [the “User” or the “End User”] and how we use that information. If you have any questions about our privacy policy, e-mail us at support@eplanettravel.com.

1. Changes to Privacy Policy

EPlanet Travel will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time. If we make material changes to this policy, we will notify you here, by e-mail or by means of notice on our home page.

2. Types of Information Collected and Uses of Collected Information

EPlanet Travel collect two types of information about our Website Users:

·        Personally Identifiable InformationThis is information that identifies a specific End User. When you engage in certain activities on the Website, such as creating an account, ordering a product or service from us or our partners, submitting content and or posting content in discussion forums, entering a contest or sweepstakes sponsored by us or our partners, filling out a survey, posting a review, sending us or our partners feedback, requesting information about our services, submitting an affiliate agreement, applying for a job, posting a video or signing up for special offers from third parties through the Website [collectively “Identification Activities”], we may ask you to provide certain information about yourself. It is optional for you to engage in an Identification Activity. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information about yourself, such as your first and last name, mailing address [including zip code], e-mail address, telephone number and date of birth. When you order products or services, we may also ask you to provide us with your credit card number, expiration date and authentication codes or related information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.  Tell-A-Friend or Buy It For A Friend - If you choose to use our referral service or buy a deal for a friend, we will ask you for your friend's name and e-mail address. We will automatically send your friend a once off e-mail with the gift you bought for them or inviting him or her to visit the Site. EPlanet Travel stores this information for the sole purpose of sending this one-time email, sending their gift and tracking the success of our referral program. Your friend may contact us at support@eplanettravel.com to request that we remove this information from our database.

We use Personally Identifiable Information to provide products and services to you, administer sweepstakes and contests, enhance the operation of the Website, improve our marketing and promotional efforts, analyze Website use, improve our product and service offerings, and to tailor your experience with third parties as provided in Item 3 of this Privacy Policy. If you send our customer service an e-mail we may use your comments and feedback to tell others about our services, and may post your comment in our marketing materials or on our Website. Your comments may contain personal information such as your name, we will obtain consent from you to post your name along with your comment prior to posting your comment for public view. In addition, if you use our Website to send information or a product to another person, we may store your personal information. We may also use Personally Identifiable Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Website Terms of Use and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities.

·        Non Personally Identifiable Information This is information that does not identify a specific End User. This type of information may include things like the Uniform Resource Locator [“URL”] of the website you visited before coming to our Website, the URL of the website you visit after leaving our Website, the type of browser you are using and your Internet Protocol [“IP”] address. We and or our authorized Third Party Service Providers and Advertisers, may automatically collect this information when you visit our Website through the use of electronic tools like Cookies and Web beacons or Pixel tags, as described in Items 4 and 8 of this Privacy Policy. We use this Information to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third Party Service Providers and Advertisers to measure the overall effectiveness of our online advertising, content and programming.

3. Release of Personally Identifiable Information

We will NOT share, sell, rent, or trade your Personally Identifiable Information with other parties EXCEPT as provided below:

·        We may share your information with EPlanet Travel Merchants. We provide offers from particular merchants [referred to as “EPlanet Travel Merchants”] who, as part of the offer, request information on EPlanet Travel customers who purchased the offer in order to aid redemption. In those cases, we share some of your Personally Identifiable Information with EPlanet Travel Merchants. Sharing this Information may allow a EPlanet Travel Merchant to market directly to you should they choose to do so. We will only share Personally Identifiable Information with a EPlanet Travel Merchant if you engage in an Identification Activity, and then only to the EPlanet Travel Merchant involved in that Identification Activity. We specifically disclaim any responsibility or liability for the actions of such EPlanet Travel Merchant. While we inform them that they are only permitted to communicate with you for the purposes of the specific promotion with EPlanet Travel, we do not have any responsibility for the actions of the EPlanet Travel Merchant, and the actions of the EPlanet Travel Merchant are not in our control.

 

·        We may share your information with Authorized Third Party Service Providers. We provide services and products through third parties. These “Third Party Service Providers” perform functions on our behalf, like sending out and distributing our administrative and promotional e-mails. We may share your Personally Identifiable Information with such Service Providers to fulfill orders, deliver packages, send postal or e-mail, administer contests or sweepstakes, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service. We may also collect personal information from individuals and companies [“Affiliates”] with whom we have business relationships and may share your information with Service Providers to accomplish our administrative tasks. When you order a service, we release your credit card information to the card issuing bank to confirm payment for the service and, if applicable, release your address to the delivery service to deliver the service. Likewise, we may release an Affiliate’s information to our bank to send out a payment. We encourage EPlanet  Travel Merchants and Third Party Service Providers to adopt and post privacy policies. The use of your Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.

 

·        We may remarket your information - This is a way for us to connect with users, based upon your past interactions with the EPlanet Travel website. Third party marketing vendors may be hired by EPlanet Travel to perform remarketing services. Third party vendors, including Google, may show EPlanet Travel ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to EPlanet Travel's website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page at http://www.google.com/privacy_ads.html. This information is used only for remarketing purposes and will not be used by them for any other purpose.

 

·        We may share your information in a Business Transfer - As with any other business, we could merge with, or be acquired by another company. If this occurs, the successor company would acquire the information we maintain, including Personally Identifiable Information. Personally Identifiable Information would remain subject to this Privacy Policy.

 

·        We may share your information for our Protection and the Protection of OthersWe reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and our comply with a judicial proceeding, court order or legal process served on our Website; enforce or apply this Privacy Policy, our website terms of use, or other agreements; or protect the rights, property or safety of the website, its users or others.

 

4. Release of Non Personally Identifiable Information

 

We may disclose or share Non Personally Identifiable Information with Partners, Affiliates and Advertisers. We may share aggregated demographic information [which does not include any Personally Identifiable Information] with “Third Party Advertisers” or “Third Party Advertising Companies” and other parties as provided below:

 

·        We use Third Party Advertising Companies to serve ads when you visit our Website - These companies may use Non Personally Identifiable Information about your visits to this and other websites in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you. Some of these Third Party Advertising Companies may be advertising networks that are members of the Network Advertising Initiative [“NAI”]. If you would like more information about any NAI member company, or you would like to opt-out of targeted advertising from any NAI member company, click here: http://www.networkadvertising.org/consumer/opt_out.asp

 

·        We also use Third Party Service Providers to track and analyze Non Personally Identifiable usage and volume statistical information from our Users to administer our Website and constantly improve its quality - We may publish this information for promotional purposes or as a representative audience for Advertisers. Note that this is not Personally Identifiable Information, only general summaries of the activities of our Users. Such data is collected on our behalf, and is owned and used by us.

5. Updating and Correcting Information

Eplan Travel believes that you should have the ability to access and edit the Personally Identifiable Information you provide us. You may change any of your Personally Identifiable Information by logging into your account and accessing the "My Account" section of the site, sending us an email at support@eplanettravel.com or writing to us at 300 Yabadabadoo  Avenue, Cartoon Suite 456, Chicago, Illinois 60654. Indicate your name, address and e-mail address, and what information you would like to update when you contact us.

We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the Website. In addition, in may be impossible for us to completely delete all of your information because we periodically backup information. If you choose to store credit card information on the site, this is stored on a secure page and you may delete your credit card information at any time by going to the "My Account" section of your profile.

6. User Choices on Collection and Use of Information

You can choose not to provide information, although it may be required to engage in a certain activity on the Website. As a condition of purchase of our products and services, we will send you Administrative and Promotional e-mails. We will send you information regarding your account activity and purchases as well as updates about our products and promotional offers. You cannot opt-out of Administrative E-mails, which relate to a User’s activity on the Website, and include e-mails regarding a particular User’s account, requests or inquiries, and purchases of products and services. In contrast to Administrative E-mails, however, you do have a choice with respect to Promotional E-mails. Promotional E-mails advertise our products and services, including exclusive sales and other offers, and or the products and services of our Advertisers and Affiliates. If you do not want to receive Promotional E-mails from us, you may elect to opt-out of receiving Promotional E-mails at any time after registering by e-mailing us at support@eplanettravel.com, by writing to us at the address contained herein, or by hitting the “unsubscribe” button at the bottom of any of our e-mails. When contacting us, please indicate your name, address, e-mail address and what Promotional E-mails you do not want to receive.

7. Security of Information

We take security seriously and take numerous precautions to protect the security of Personally Identifiable Information. You can access your Personally Identifiable Information on our Website through a password and your e-mail address. This password is encrypted. Do not share your password with anyone. Your Personally Identifiable Information resides on a secure server that only selected personnel and contractors have access to. We encrypt certain sensitive information [such as credit card information] using Secure Socket Layer [SSL] technology to ensure that your Personally Identifiable Information is safe as it is transmitted to us. No data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from the Website, and are not responsible for the actions of any third parties that may receive any such information.

8. Tracking Data

·        Cookies - To facilitate and customize your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User’s computer for recordkeeping purposes which contains information about that User. Cookies save you time while using the Website, remind us who you are, and track and target User interests in order to provide a customized experience. Cookies also allow us to collect Non Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Note that if you decline or delete these cookies, some parts of the Website may not work properly.

 

·        Other Tracking Devices - We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our Third Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our e-mails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an e-mail, pixel tags and web beacons generate a Non Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our Affiliates and or Marketing Partners for the same purposes.

9. Third Party Websites Privacy Policies

This Privacy Policy only addresses the use and disclosure of information we collect from you on www.eplanettravel.com. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you review the website’s privacy policy. EPlanet Travel is not responsible for the policies or practices of third parties.

10. Miscellaneous Privacy Issues

EPlanet Travel has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trust mark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, contact us at support@eplanettravel.com. If you are not satisfied with our response you can contact TRUSTe here.

·        Children - Minors under the age of 18 may not use the Website. We do not knowingly collect personal information from anyone under the age of 18, and no part of the Website is designed to attract anyone under the age of 18. Eplan Travel does not sell products for purchase by children. In certain instances, we sell children's products for purchase by adults.

 

·        Public Areas - We may provide areas on our Website where you can publicly post information about yourself, can communicate with others such as discussion boards or blogs, or can review products, restaurants, and submit media content. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected and used by others. If you post your e-mail address along with a public restaurant review, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so use caution when posting any personal information. We do obtain consent from our users to post their name along with their reviews.

 

·        Facebook Connect - The EPlanet Travel Site allows users to access Facebook Connect to interact with friends and to share on Facebook through Wall and friends' News Feeds. If you are logged into EPlanet Travel and Facebook, when you click on "Connect with Facebook" your profiles will merge if the e-mail addresses match. If the e-mail addresses don't match, we ask you if you want to merge them and you must enter your EPlanet Travel password to validate that they control that account. If you are already logged into EPlanet Travel but not logged into Facebook, when you click on "Connect with Facebook" you will be prompted to enter your Facebook credentials or to "Sign up for Facebook." By proceeding you are allowing the EPlanet Travel Site to access your information and you are agreeing to the Facebook Terms of Use in your use of EPlanet Travel Sites.

If you are not currently registered as a EPlanet Travel user and you click on "Sign in Using Facebook," you will first be asked to enter your Facebook credentials and then be given the option to register and join EPlanet Travel. Once you register on the EPlanet Travel Site and Connect with Facebook, you will be able to automatically post recent activity back to Facebook. You have the option to disable Facebook Connect at any time by logging into "My Profile" and clicking on "My Facebook Profile." You can edit privacy settings for the reviews that appear on Facebook or disconnect this service by visiting the Facebook Application Settings page.

·        Notice of Privacy Rights to California Residents - California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act [the “Act”] and the California Business and Professions Code. As required by the Act, we will provide you with the categories of Personally Identifiable Information that we collect through the Website and the categories of third party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at your request. California law requires us to inform you, at your request, [1] the categories of Personally Identifiable Information we collect and what third parties we share that information with; [2] the names and addresses of those third parties; and [3] examples of the products marketed by those companies. The Act further requires us to allow you to control who you do not want us to share that information with. To obtain this information, send a request by e-mail or standard mail to the address found below. When contacting us, indicate your name, address, e-mail address and what Personally Identifiable Information you do not want us to share with Affiliated Businesses or Marketing Partners. The request should be sent to the attention of our legal department, and labeled “California Customer Choice Notice.” Allow 30 days for a response. Note that there is no charge for controlling the sharing of your Personally Identifiable Information or requesting this notice.

11. Connect Details

Whether you’re a new or loyal customer, or a merchant or related service provider; we’d like to keep contact with you and ensure that you enjoy a value added relationship with EPlanet Travel at all times:

Corporate Address
EPlanet Travel
333 North Cartoon Avenue,

Network Suite 620
Chicago, Illinois 60654

For Customers
Customer Service Enquiries are to be e-mailed to support@eplanettravel.com